Items may be returned or exchanged within 14 days of receipt of the order as long as they are in new and unused condition. All original package contents must be included. Personalized items may not be returned. Please phone or e-mail for a Return Authorization before returning any merchandise. We do not charge a restocking fee as long as returned items are in new and unused condition. Terms and conditions apply - contact us for T&C's. Shipping charges are non-refundable.